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Delivery Best Practices for a hassle free Online Shopping Experience.
The following are a few 'best practices' we recommend to be followed when placing orders with MirrorMirror.lk in order to experience a smoother online shopping experience.
The order will be dispatched once the address, contact number and products to be delivered are confirmed. Alterations made to the delivery address on the day of delivery would reschedule the package to be delivered on the next working day.
A courier person would contact you to make the delivery. Please ensure that the given number is reachable as the courier may need directions if unable to find the delivery location. If the recipient is unreachable during a specific time, please ensure that an alternative number is provided to avoid any hassle.
For 'cash on delivery' orders, we would appreciate if the exact payment amount could be prepared in advance so that the courier would not encounter any delays.
Our delivery team would at all times try our level best to deliver the package to the most convenient location for you. However, if deemed that certain access points are unreachable due to numerous reasons (Bypassing Security at Offices, Universities, Apartments), it would be required to collect the package from the nearest reachable location.
If the client wishes to return the ordered product upon delivery, please note that the client would be required to pay the delivery fee, given that the delivered item is non-defective and accurately described on our website.
If you're expecting a package, but you've missed the first attempt at delivery, you have options.
- Rearrange the delivery for the next working day.
- Collect the package from our Collection Point (Subject to stock availability)
Our Returns & Exchange Policy
We continuously strive to ensure that we provide all our customers with an amazing online shopping experience. We understand that in some circumstances the product delivered does not match the customer's expectation due to numerous factors. In such instances we would be happy to have the product exchanged.
All items needed to be in its original condition with packaging (Invoice, labels, tags, etc). We would appreciate if the reason for exchange is also mentioned so that we could use the information to provide you with a greater shopping experience in your future orders with MirrorMirror.lk
Exchanges could be made only once per an individual order.
All exchanges are needed to be INFORMED within 3 days of purchase.
The Order ID mentioned in the invoice is required for reference purposes.
Once an exchange or a replacement has been confirmed, the order must be completed within 3 working days.
A standard handling fee of 100Rs would apply, apart from the delivery fees based on the delivery area.
The Exchange Process
1.) Contact our hotline 077 942 1215/ Drop us a message on our Facebook Fan page or Email us on [email protected] within 3 days after receiving the item.
2.) Kindly make sure that the product returned is in the same condition in which it was received, and it must include all items that were in the original package.
3.) One of our customer service representatives would get back to you with the confirmation of the exchange along with a new Order ID.
4.) We will arrange the courier to deliver your new order and you could handover the products from the previous order to the courier upon delivery. For outstation orders it would be required to send out the package back to our warehouse and upon receipt we would send out the new products requested.
5.) Upon receiving the item to our warehouse, we will perform a quality check and ensure that the item is in its original condition.
6.) If deemed that the returned products are not in its original condition, we reserve the right to 'blacklist' the customer from using our 'exchange facility' on all prospective orders placed.
Our generous exchange policy is aimed to ensure maximum customer satisfaction whilst safeguarding our suppliers. Therefore, it's the due responsibility of the customer as well to ensure that exchanges are not made in an abusive manner as it would only spoil the online shopping experience for everyone else.
Shipping Errors or Damaged Products
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense.
- Once you receive the ordered product please check your items at the delivery point. Please contact us immediately if you find a damaged item and you will be able to return it or we will exchange it free of charge, by least all damages needed to be informed on the same day of receipt. We would appreciate if sufficient evidence of the damage item could be provided given that the defect is not identified at the point of delivery.
- If an item is faulty, wrongly described, or different from the image shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges or providing a replacement product provided the item is returned within a reasonable period of time with proof of purchase.
- Any purchase made on MirrorMirror.lk is subject to supplier stock availability and if the particular damaged product is unavailable to be replaced, MirrorMirror.lk would arrange a refund or a similar product within 2 working days.
- Unless specified, we do not issue a warranty on any Fashion Accessories, all product related issues need to be informed within a maximum period of 3 days from the date of purchase.